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©2020 by Shopbotic. UEN: 53401973X

All Rights Reserved. All Artwork, Associated Imagery, Product Titles, Publisher Names, Registered Trademarks and/or Copyright Material are Property of their Respective Owner(s)

Refund Policy

  • 14 days no-frills return starts on the day product is delivered.

  • Special Order, Non-Stocked & Pre-Order items are non-refundable, non-exchangeable, non-returnable and non-transferrable, please read Special Order Policy or the relevant Pre-Order Policies.

  • Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.

  • Once your return is received and inspected by Shopbotic (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method or any other payment methods as arranged with you. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.

  • You are responsible for all shipping costs associated with getting your order back to Shopbotic.

  • Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact Shopbotic if you are unsure of fitment or application for any items prior to placing your order and we will be happy to help you narrow it down!

  • See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the manufacturer; all returns need an RA (Return Authorization) number and will need to be returned to Shopbotic in Singapore.

  • For orders above S$200, a 3.4% service charge will also be levied on the total order value, this is to prevent abuse.

Return Shipping Options

  • For customers in Singapore, Shopbotic provides the option of arranging a courier to pick up the product for a fee. This fee will be deducted from your total refund amount.

  • For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.

  • All shipments must be made prepaid; packages shipped COD will be rejected. Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.

 

Exchanges

  • Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new gear fast!

  • If your exchange order qualifies for our free ground shipping offer, it will be applied.

  • You are still responsible for return shipping costs on your original order back to us.

  • For orders above S$200, a 3.4% service charge will also be levied on the total order value, this is to prevent abuse.

Order Cancellation / Modifications

  • If you change your mind, act quickly! We turn around and process orders extremely quickly.

  • Orders can be modified or cancelled only while their status is labeled "Confirmed." Once an order has a status of "Track Order," it cannot be cancelled or modified, as the order has been processed by our store and is in the queue to be shipped out.

  • Special Order items cannot be cancelled or modified once payment is made, please read Speical Order Policy.

  • For orders above S$200, a 3.4% service charge will also be levied on the total order value, this is to prevent abuse.

Used or Damaged Merchandise

  • Any merchandise which has been "taken out for a trial" is considered used and cannot be returned. 

  • Any merchandise which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.

  • Carousell, eBay and online forums are excellent resources if you have a used item you do not want that can no longer be returned to Shopbotic.

  • Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.

Electronics

  • Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.

  • Open box items for which the packaging has been destroyed are not returnable.

International Returns

  • International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.

  • Any items shipped COD or having additional brokerage fees that are charged to Shopbotic upon delivery will be rejected.

Defects

  • Each manufacturer has its own warranty policy. Shopbotic will assist customers with their warranty; however Shopbotic does not provide any direct warranty on any item sold.

Warranty Returns

  • Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.

  • Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

Damaged Items

  • Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (Qxpress, Ninja Van, Singpost, etc). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

Returns Process

You can request a return authorization number (RA#) online at www.shopbotic.com.sg or you may also initiate a return by watsapp here.

Step 1: Provide us with the details of the merchandise you would like to return, e.g Brand, Model, Variant/s (e.g color, size, etc.)

Step 2: Fill up the form below or email us.

Step 3: Provide us with return shipping method, date and time of delivery.

Step 4: Please print your Return Authorization form and include it with each shipment back to Shopbotic. You have 30 days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer's product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department. Returns should be shipped to the address provided under "Sender's Address" once you obtain an RA# unless otherwise noted on your return authorization instructions.

Please retain your return tracking information. Shopbotic is not responsible for packages lost during return shipment. You will receive a confirmation email from Shopbotic when your return is processed which will include the full details of refund credited.

Questions / Concerns

  • If anything is unclear or if your have a special circumstance, give us a shout!

  • We can be reached by watsapp us here or shoot us a message.

Returns Request
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